The Service Agreement
This service agreement Terms & Conditions
This service agreement is made for the purpose of providing support under the Participant's National Disability Insurance Scheme (NDIS) plan.
Schedule of Supports
Support
Description Of Supports
PRICE & PAYMENT
SUPPORT METHODS
Improved Life Choices
Plan Management- Financial Administration
104.45/ Month
Email/Phone/Online
Improved Life Choices
Plan Management & Financial Capacity Building- Set Up Costs
232.35/ Each
Phone/Face-to-Face/Online
Participant Declaration
I acknowledge receipt of information from Melcare Family Service about the following:
– Scope of service delivery and the role and responsibilities of the Plan Manager
– Preferred method of invoicing and/or how receipts for reimbursement are exchanged
– Plan Management fee including initial setup costs and monthly fee for ongoing financial
administration.
– The process of dispute resolution, providing feedback or making a complaint
– I agree to the terms and conditions of the agreement and understand the contract.
– I understand, for me to receive the best possible service, relevant information about me may
be forwarded to the agency(s) listed, that may also provide these services
– Allied Health Services
– NDIS
– Service Providers
Terms & Conditions
Terms and Conditions
Changes to this Service Agreement
If changes to the supports or their delivery are required, the Parties agree to discuss and review this
Service Agreement. The Parties agree that any changes to this Service Agreement will be in writing,
signed, and dated by the Parties.
Ending this Service Agreement
Should either Party wishes to end this Service Agreement they must give 28 days’ notice or as mutually
agreed between both parties.
If either Party seriously breaches this Service Agreement the requirement of notice will be waived.
Feedback, Complaints, and Disputes
If the Participant wishes to provide feedback, the Participant can talk to Abdallah Gemaa Idris Elamin
on 0411 209 085.
If the Participant is not happy with the provision of supports and wishes to make a complaint, the
Participant can talk to Abdallah Gemaa Idris Elamin on 0411 209 085, or in person by visiting our office
Monday to Friday, 09:00 am – 05:00 pm at 5 Conelly Way, South Moran Vic 3752.
If the Participant is not satisfied or does not want to talk to this person, the Participant can contact
the National Disability Insurance Scheme by calling 1800 800 110, visiting one of their offices in
person, or visiting ndis.gov.au for further information.
Participant Consent
Melcare Family Service will work closely with other agencies to coordinate the best support for you.
This means your informed consent for the sharing of information will be sought and respected in all
situations unless:
• We are obliged by law to disclose your information regardless of consent or otherwise
• It is unreasonable or impracticable to gain consent or consent has been refused; and
• The disclosure is reasonably necessary to prevent or lessen a serious threat to the life, health
or safety of a person or group of people.